Customer Experience
Every interaction contributes to the story a customer tells about a brand. Stellant’s customer experience speakers help organizations look across the entire journey, from first awareness through purchase, use and support - to find opportunities for meaningful differentiation. Their expertise spans customer insight, service design, digital channels, loyalty and the culture required to deliver consistently. A customer experience keynote speaker can help marketing, sales, service and executive audiences turn customer understanding into stronger relationships, advocacy and sustainable growth.
Renee Richardson Gosline
Senior Lecturer, MIT Sloan School of Management
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Barbara Kahn
Patty and Jay H. Baker Professor of Marketing, The Wharton School
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Mark Roberge
Senior Lecturer of Business Administration, Harvard Business School
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Bob Moesta
Co-creator of the Jobs to be Done theory
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Books on Customer Experience
The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress
The Store is Dead - Long Live the Store
How to Win in an Omnichannel World
Competing Against Luck: The Story of Innovation and Customer Choice
The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level
The Jobs-to-be-Done Handbook: Practical Techniques for Improving Your Application of Jobs-to-be-Done
Location Is (Still) Everything: The Surprising Influence of the Real World on How We Search, Shop, and Sell in the Virtual One
What Matters Most in Internet Retailing
Conversations on Customer Experience
How perception plays a critical role in building a great Customer Experience
- Ryan HamiltonHow perception plays a critical role in building a great Customer Experience
Renee Richardson Gosline16 Renee Gosline Customer Experience
David BellProf. David Bell explains Alibaba's new retail strategy
Ryan Hamilton5 Rules for forming a strong relationship with your customers via your brand!
Renee Richardson GoslineBRITE ’22: In Praise of Friction for AI Customer Experiences (Renée Richardson Gosline)
Ryan HamiltonFitness Tech Summit - Keynote by Ryan Hamilton
Ryan HamiltonThe Psychology of Customer Experience - Ryan Hamilton, Emory University
Topics on Sales & Marketing
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