
Watch Jason in Action


About Jason Wild
For the first time, leaders are managing human and AI workforces at once, and everything about how work gets done is being challenged. Jason Wild has spent his career on the practical side of that question. He has turned AI into business value through projects at IBM (Watson), KLM, Heathrow Airport and the City of Rio de Janeiro, and has delivered keynotes for the IMF, Bank of America, PayPal and the Spanish Banking Consortium.
Jason's Keynote Topics
Reaching performance goals and operating a customer-centric brand doesn’t have to be mutually exclusive. In fact, according to former Microsoft growth and strategy executive Jason Wild, when customers become successful and grow, businesses are able to grow with them. In this eye-opening presentation, he shows that through empathy and understanding customer viewpoints and pain points, organizations are able to create an ecosystem of customers that are trusted co-creation partners who feel a genuine connection to a company beyond a single product. With years of experience leading growth and strategy teams at IBM, Salesforce and Microsoft, Wild illustrates that by recognizing today’s new customer-employee experience, technology enables businesses to teach capabilities, not just products, leading to long-term customer loyalty. Audiences will leave with actionable insights into how investing in customer success is, in the end, also investing in organizational success.
With the explosion of news about artificial intelligence (AI), particularly generative AI, large language models (LLMs) and machine learning (ML), we’re in a moment in which people are reacting very strongly to AI. According to former Microsoft innovation and growth executive Jason Wild, it’s ok for us to have “good fear” and consider the implications of the emerging technology thoughtfully. In this enlightening presentation, he’ll explain that AI isn’t new at all, it’s just now gone mainstream. With that in mind, it’s important to consider the human side of AI and how the technology will impact our daily lives. Wild emphasizes organizations that really understand the promise of AI are those taking a humanistic approach of “us and them,” not “us vs. them.” Audiences will gain new insight into the technology that he calls “an intelligent shadow” that will work alongside humans to enhance knowledge, productivity and efficiency.
Creating great products is important, but relationships are what matter most and what endures, says award-winning growth and strategy executive Jason Wild. Moving from generating new ideas to scaling them in practice involves co-creation – the important process of collaboration, experimentation and learning with others, both inside and outside the organization. Drawing from his co-authored book “Genius at Scale,” Wild shares real-world stories and case studies of the habits and characteristics of great leaders who have applied their unique styles in different ways to build trust and reinvigorate organizations in the digital age. In this talk, he introduces three critical roles that enable leaders to turn ideas into impact: the Architect, who builds cultures and systems for co-creation; the Bridger, who connects people and organizations across boundaries; and the Catalyst, who sparks movements and partnerships that sustain innovation at scale. Wild then demonstrates how to leverage each to drive success. Audiences leave with a practical leadership framework for harnessing digital tools, data and cross-sector collaboration to transform experimentation into execution. These lessons are applicable for aspiring leaders, early-career executives and experienced managers alike.
There is a lot of hype around AI and about which organizations will be able to best seize the moment. The winners, says strategy advisor and former tech executive Jason Wild, will be the ones who understand how to apply AI to solve real business and human problems. In this presentation, grounded in the ABC framework from his co-authored book “Genius at Scale,” Wild illuminates how financial leaders can extract more value from strategic investments in technology. Having worked with leading banks and financial institutions over the last 20 years, including the IMF, Bank of America, Spanish Banking Consortium and PayPal, he helps organizations leverage AI and make it a key part of their business value. Wild’s insights reveal that the future of finance won’t be written by algorithms but by leaders wise enough to design systems where human judgment and machine intelligence advance together.
There will always be deep, stubborn customer problems and organizational challenges. The way to face them, according to growth and strategy executive Jason Wild, is through creative problem-solving. In this revealing presentation, he’ll share real-world examples from his time as an executive at leading tech companies – IBM, Salesforce and Microsoft – of building precision teams to creatively tackle stubborn challenges. He explains that it’s vital to dive deeply into a challenge, saying, “We have to fall in love with the problem first, not the solution.” Audiences will gain practical strategies for energizing teams to use creative problem-solving to unlock new avenues of customer and organizational success.
Like previous catalysts of industrial revolutions, AI is a big deal. Why? Because these new technologies end up changing many aspects of how we live and work. But AI is not completely new, says Jason Wild, former tech executive and co-author of “Genius at Scale.” For over 20 years, he has been applying AI to create business value, including groundbreaking projects at IBM (Watson), KLM (service bot), Heathrow Airport (communication system), the City of Rio de Janeiro (command center) and more. In this talk, Wild demystifies why the latest iterations like agentic AI have the potential to humanize and automate many experiences. Audiences walk away with a greater desire and ability to use AI with purpose for their unique needs, as well as the tools to develop the next generation of leaders who can guide their organization into the future.
Books by Jason Wild
Articles by Jason Wild
Why Great Innovations Fail to Scale
March 2026Harvard Business ReviewWhat Makes a Great Leader?
September 2022Salesforce DesignerRethinking Digital Transformation
March 2021American Marketing AssociationCommentary: Beyond Data: The Mindsets and Disciplines Needed to Fuel Growth
2020Jason in the Media

Top leadership experts sound the alarm on the AI doomsday: bosses are choosing tech over people

Business books: what to read this month

Linda Hill & Jason Wild: The Leadership Model Behind Innovation That Scales

Getting Investment Advice From an AI Warren Buffett or Elon Musk Is a Thing Now
Paying it Forward: Sharing Lessons on Leadership and Transformation with Budding Entrepreneurs

How to Embrace Digital Transformation Responsibly
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