Ingrid Nembhard

The U.S. health care system was suffering long before Covid-19. The pandemic then shined a light on those long-existing problems. Figuring out where the issues lie and how they can be fixed is what drives the deep research conducted by esteemed Wharton professor Ingrid M. Nembhard, a renowned expert on organizational learning, teamwork and health care management. In this talk, she shares her research-backed case studies which reveal that the best way to improve patient experiences and quality of care is to support health care professionals in key areas so they can do their best work. She then outlines how to help teams creatively, collaboratively and continually identify problems, innovate solutions, and effectively implement new practices.

When organizational leaders knowingly or unknowingly silence employees, problems may go unreported and great ideas may go unshared. Such a culture stifles innovation, breeds mistrust and sets an organization up for possible failure. In this talk, esteemed Wharton professor Ingrid M. Nembhard, a renowned expert on organizational learning, leadership and psychological safety, shares her deep research in this area. She outlines ways leaders can foster a culture of psychological safety so they can improve employee morale, performance, and collaboration while building trust. Such a two-way street not only gives leaders a view of possible problems but opens the door to potentially revolutionary new ideas.